Kindly review these Terms and Conditions thoroughly prior to working with us.
Last updated: 18th December 2025
These Terms and Conditions apply to all services provided by Lagoon Ltd (company number 10552532) whose registered office is at 24a Commercial Road, Poole, Dorset, BH14 0JR ("we", "us", "our"). They apply to all clients ("you", "the Client") and replace any previous or separate terms unless expressly agreed in writing.
1.1 A contract is formed when you accept our quotation, place an order, or when we begin providing services (whichever is earlier).
1.2 These Terms, together with our quotation or agreed scope of work, constitute the entire agreement between us and supersede all prior discussions or terms.
1.3 You acknowledge that you have not relied on any representations not expressly set out in this agreement.
2.1 We provide creative, digital, design, branding, media production, web, marketing and related professional services as agreed in writing.
2.2 We will perform the services with reasonable care and skill in accordance with industry standards.
2.3 Timeframes are estimates only unless expressly agreed in writing. Time is not of the essence.
2.4 We may make reasonable changes to the services where required by law, safety, or technical constraints.
3.1 You must provide timely access to all information, content, approvals, permissions, licences and materials required for us to perform the services.
3.2 You warrant that any materials you supply do not infringe third‑party rights and comply with applicable laws.
3.3 We are not responsible for delays or failures caused by your acts, omissions, or late feedback.
4.1 Fees are as set out in our quotation and are charged on a time, project, or retainer basis unless stated otherwise.
4.2 Fees exclude VAT and any other applicable taxes.
4.3 We may charge reasonable expenses and third‑party costs incurred in delivering the services (including travel, accommodation, stock assets, hosting, software, and specialist suppliers).
4.4 Additional work outside the agreed scope will be charged at our then‑current rates.
5.1 Invoices are payable within 14 days of the invoice date unless otherwise agreed in writing.
5.2 Late payments may accrue interest at 4% per annum above the Bank of England base rate.
5.3 We may suspend work or withhold delivery where invoices remain unpaid.
5.4 All payments are due in full without set‑off or deduction.
6.1 Changes to scope must be agreed in writing and may affect fees and timelines.
6.2 Either party may terminate the agreement on written notice where the other commits a material breach or becomes insolvent.
6.3 If you cancel or pause a project, you remain liable for work completed and costs incurred up to that point.
6.4 Booking fees, deposits or retainers are non‑refundable unless otherwise agreed.
7.1 Unless otherwise agreed, creative direction, methods and execution are at our discretion.
7.2 Quotations typically include a reasonable number of revision rounds. Additional revisions or re‑work may be charged.
7.3 Major changes after approval or delivery may be treated as new work.
8.1 We retain ownership of all intellectual property created by us until full payment has been received.
8.2 Upon full payment, you are granted a non‑exclusive, perpetual licence to use the final agreed deliverables for their intended purpose, unless otherwise agreed.
8.3 We retain the right to display and reference work for portfolio, marketing, awards and promotional purposes.
8.4 You grant us permission to use any materials you supply solely for the purpose of delivering the services.
9.1 Where we assist with hosting, domains, platforms or third‑party tools, these services are subject to the third party’s own terms.
9.2 We are not responsible for outages, changes, data loss or issues caused by third‑party providers.
10.1 Our total liability arising out of or in connection with the services is limited to the total fees paid by you under the relevant contract.
10.2 We are not liable for indirect, consequential or economic losses, including loss of profit, business, data, reputation or opportunity.
10.3 Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.
You agree to indemnify us against any claims, losses or expenses arising from your breach of these Terms or from materials supplied by you.
12.1 We process personal data in accordance with applicable UK data protection law.
12.2 Where required, you are the data controller and we act as data processor.
12.3 Further details are set out in our Privacy Policy on our website.
Each party agrees to keep confidential any commercially sensitive or proprietary information disclosed during the course of the engagement.
Neither party is liable for failure or delay caused by events beyond reasonable control, including acts of God, industrial action, or system failures.
15.1 We may subcontract or assign our obligations.
15.2 No waiver shall constitute a waiver of any subsequent breach.
15.3 If any provision is found unenforceable, the remaining provisions shall remain in force.
These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
Contact:
Lagoon Ltd
hello@lagoon.studio
www.lagoon.studio
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